Proview Frequently Asked Questions (F.A.Q)

To reinstall the Proview Software to an existing location

Click on Re Setup Software and run the installation.

Install to C:\PROVIEWN (recommended)

For notes on installing to Windows 7 click here faqwin7_rset.htm

If you are installing to a network, then check existing path settings in PROVIEWW.INI see notes in 3. below.

IMPORTANT

Proview will only run on the 32bit versions of Windows eg Win 7.0 32bit

Solutions for users changing computers.

1. For Windows 7 64bit ; simply activate the XP virtual PC that is shipped with Win 7.

Then install Proview within this XP Virtual PC.

2. If you need to change computers consider buying a second hand refurbished computer running the Windows 7 32 bit version,

These can be purchased for approx $300.

If you also have a 64bit computer, you might then consider networking the Windows 7 and Windows 10 , and using the Windows7 exclusively for Proview.

This is a simpler solution than running Windows 7 as a virtual machine, within Windows 10.

However

3. If you wish to use a 64bit Windows then you will need to install a Virtual PC running a copy of Windows 32 bit version of Windows 7 or XP

The installation on Windows 10 is not simple.

For windows 10, install a virtual PC (e.g. VMware) running Windows 7 in 32bit mode, then install Proview within Virtual PC. This should be done by an experienced technician.

We do not recommend Win10 32bit or 64bit as the Operating System. for Proview.

You can install Proview on an Apple iMAC as follows.

To install Proview or any other Windows program on Apple / IMac

You would need to;

1. Install a virtualisation program such as Parrallels or VM fusion etc

see

http://www.parallels.com/au/landingpage/dskd87/?src=g&gclid=CMis_ILDrLMCFWdKpgodpwMAmA

2. Install Windows ( XP or 7.0 ) within Parrellels

NB. If installing Windows 7 select the 32 bit version

Then Install Proview within Windows 7

October 2019 Windows 7 update bug

" Unexpected Error Quiting "

A number of Proview users have recently had this message when updating Proview

It is caused by a recent Windows 7 update.

The solution is to uninstall the problem update as follows.

Click Start

Control Panel

Windows Update

Installed Updates

select KB4519976 - 2019-10 Security Monthly Quality Rollup for Windows 7

Now click on Uninstall

Once Uninstall is finished. you have to reboot the computer.

This may take some time.

Then retry Proview Update.

Below is a list of frequently asked questions.

Check here first, as we may have already answered your question.

How to install Proview on the 32bit version, of Window 7
How do I move Proview Navigator from one computer to another?

Or, My Computer hard disk has crashed and I have lost Proview.

Moving Proview to a Network Installation
I have Installed Proview on Windows 7 but I cannot connect via the Internet.
My Printer will not Print Proview charts.
When I click on PROCHART, it says it cannot run a 16 bits based program.

7. Can I install Proview on an Apple iMAC ?

8. Trendline errors

9. Internet Chart Messages

1. Proview can be installed on Windows 32bit versions.

If you have Windows 7.0 64 bit version.

Then either

Install 'XP mode' which comes free with 64 bits Win 7.

Install Virtualisation software e.g. VMware, then install Proview within 32 bit windows, e.g. Windows XP

a. To install Proview on Windows 7 32 bit or XP mode

See the following link for details on how to install Proview under Windows 7 - 32bit version

For notes on installing to Windows 7 click here faqwin7_rset.htm

2 How do I move Proview Navigator from one computer to another?

Or, My Computer hard disk has crashed and I have lost Proview

To move Proview from one computer to another, simply follow these steps:-

(This method is free of charges.)

On the new PC, create a C:\PROVIEWN directory.

From the old PC, copy the following files to C:\PROVIEWN on the new PC

PROVIEW.XXX

INDEX.XXX

(where XXX is your user code)

PROVIEWW.INI

PVTALKW.INI

Click on Re Setup Software For notes on installing to Windows 7 click here faqwin7_rset.htm

Install to C:\PROVIEWN (recommended)

Your Proview software is now successfully transferred.

Do not attempt to log onto Proview with the old computer.

If you are unable to transfer the files in no 2 above, then;

Install your original Proview system from from original Setup file that you downloaded.

Then contact Proview and request a rebuilt chart list to be transmitted.

Alternatively, rather than following the procedures above, you may order a rebuilt system on to be downloaded via the internet - Fee $55

3. Moving Proview to a Network Installation.

1. On the network drive, e.g. (Z:) create a Proview folder

e.g. Z:\ProviewN

Make sure the following files are resident

Proview.XXX

Index.XXX

(Where XXX is your client code)

2 Install Proview Navigator on each Workstation PC.

Install the software to C:\ProviewN

3. On C:Start the Proparam program.

Click on Databases Pg1

Make sure the Proview database is set as follows

Z:\ProviewN\Proview.XXX

(Where XXX is your client code)

Click Save Current button .

4. Start Prochart.

CLICK ON Telephone icon in top LH corner. This starts

the downloader program PVTALKW

Click on Options

Click on Proview Directory

Type in network drive and path e.g. Z:\ProviewN

Please note.

All the Proview settings including Drive and path configuration. Are stored in PROVIEWW.INI and PVTALKW.INI.

These files can be read and edited with any text editor.

During Installation you get the following error message.

Invalid command line parameter. Unable to continue. Setup was not completed successfully. Runtime Error 5. Invalid procedure or argument.

SOLUTION - Click on START FIND and search for SETUP1.EXE. If you find this file rename it SETUP1.BUG.

This file has been left over from an incorrect installation of another program.

4. I have Installed Proview on Windows 7

but I cannot connect to Proview via the Internet.

Internet Connection

If you see messages such as "error you may not be connected to the internet" or "No CMD file"

Click on Yellow Settings Icon.

Click on Internet Tab

Make sure WWW Site Name is www.proview.com.au

Port is 80

Use HTTP Proxy: Make sure this is not selected.

However if a Proxy is required, then see below

Messages such as "Error opening file internet"

"Run time error '91'.

"Object variable or with block variable not set".

Solution

Click on Blue Globe in top RH corner (Internet charts)

Click Update Lists Button (ignore any error messages)

Exit Proview then Restart Proview

If unable to open Blue Globe then goto \ProviewN folder, click on Proparam,

Click Databases Pg1, select Proview Database, click Save Current. Now try a.b. c. above

Make sure you run Proview as an Administrator.

i.e. Right Click on Prochart icon and select run as Administrator.

Once charting Program starts, press the # key to start the Proview Parameter settings.

Click on the Administrator button, now type in your Proview password.

Set all options shown to TRUE

ie click on FALSE to change to TRUE

Click CLOSE

Click Save Current

Close Proview, then restart Proview.

Proxy settings- If required

If you see messages such as "error you may not be connected to the internet" or "No CMD file"

Solution -, you may require a Proxy setting. Some examples are ;

proxy.hariot.net.au PORT 8080

proxy.NRG.com.au PORT 8080

proxy.viper.net.au PORT 21

proxy.iprimus.com.au PORT 8080

proxy.syd.futurewweb.com.au PORT 8080

proxy.tpg.com.au PORT 80

You can find the appropriate proxy and Port settings on your ISP web site.

You can also find the Proxy & Port settings in your browser, and copy these to the Proview Downloader Options

Internet Explorer 3.0- Click on View then Options then Connection if a proxy is used its name will be listed here.

Internet Explorer 4.01 - Click View then Internet Options then Connection

Internet Explorer 5 - Click on Tools then Internet Options then Connection

If your ISP requires proxy settings (or Firewall settings) then they should be entered in the following places.

a. On the Proview charting program, click on the yellow Cog Icon (the Settings Icon)

Now click on the Internet Tab, and set the HTTP proxy setting in the place provided.

b. Start the downloader program, ie Click once on the Telephone icon.

Now Click on Options, click on FTP Settings and enter the proxy in the box supplied.

Check HTTP settings.

5. My Printer will not Print Proview charts.

The most likely cause is an incorrectly installed Print Driver.

Install your Printer driver correctly. Proview uses a standard Microsoft Print call routine.

If still won't print, then you may try some of the following Windows Printer settings.

Solution 1. Click on the Chart settings Icon - (The Yellow Gear)

Click on Chart Settings Page 2

Click on Font "Change" button

Now select a different font - default is MS San Serif

Or try - Times New Roman etc

Click "Save Current"

Now try Printing again.

If still not working try rebooting computer, then try printing.

Solution 2. On a Proview chart ;

Click on the Printer Icon

Select "Force Print" or "Print as BMP"

Now try printing a chart.

If still will not print then ;...this is a printer memory problem.

Solution 3. On a Proview chart;

Click FILE \ PRINT SETUP

Select PROPERTIES

Set Graphic Resolution to 150 or 75 dots

Click OK

Now try Printing a chart.

Solution 4. Click on Start Button

Click Settings

Click Printers

Select your Printer -(click on it)

Click File

Click Properties

Click Graphics

Set Resolution to 150 or 75 dots

Set Dithering to Coarse (if available)

Click OK

Now try printing a chart.

Solution 5. On a Proview chart;

press CTRL SHIFT ALT F3 keys all together.

This function will try to override any other settings on your computer or printer.

6. When I click on PROCHART, it says it cannot run a 16 bits based program. Or it says WOWEXEC error, winstub16 system running out of resources or similar message

You have to copy AUTOEXEC.NT from C:\WINDOWS\REPAIR directory to your windows\system32 directory.

Please follow the steps below if you are unsure of how to do that.

1. Click Start, click Run, type C:\windows\repair, and then click OK.

2. Right-click the AUTOEXEC.NT file, and then click Copy.

3. Click Start, click Run, type %windir%\system32, and then click OK.

4. In the System32 folder, press Ctrl + V to paste the Autoexec.nt file in this folder.

7. You can install Proview on an Apple iMAC as follows.

To install Proview or any other Windows program on Apple / IMac

You would need to;

1. Install a virtualisation program such as Parrallels or VM fusion etc

see

http://www.parallels.com/au/landingpage/dskd87/?src=g&gclid=CMis_ILDrLMCFWdKpgodpwMAmA

2. Install Windows ( XP or 7.0 ) within Parrellels

NB. If installing Windows 7 select the 32 bit version

3. Install Proview within Windows

INSTALLATION Errors

Error: Runtime Error 70 : Permission Denied

This is due to an incomplete installation.

Solution

Right click on the Proview Prochart Icon

Click on "Run as Administrator"

Right click on the Proview Prochart Icon

Click "Troubleshoot compatibility"

Select "Troubleshoot program"

Select "The program worked in earlier versions of windows.."

select "The Program requires additional permissions"

Click Next

select "Windows XP (service Pack 2)

Click Next

Click "Start the Program"

8. Trendline or Notes errors

If a chart has a corrupted or invalid Trend Line, or Note

Then the Program will close with a Run Time Error.

Click Start button

Type DOS press Enter

type CD \PROVIEWN

Type FIXINDS XXX

Where XXX is your client code

This will delete obsolete Trendlines and/or Notes

9. If Internetchartsecurity =??? in INI then see nc*. Log security= 8074:E7A0

so delete line in INI

No socket =- loss of internet conection

VISTA

Installing Proview on Vista. Pls note we recommend Windows 7 32bit

A. Once you have installed Proview

Make sure you run Proview as an Administrator.

i.e. Right Click on Prochart and select run as Administrator.

Once charting Program starts, press the # key to start the Proview Parameter settings.

Click on the Administrator button, now type in your Proview password.

Set all options shown to TRUE

ie click on FALSE to change to TRUE

Click CLOSE

Click Save Current

Close Proview, then restart Proview.

d. Error Message 70 or permission denied.

Goto User Account Control Setting (UAC)

Slide UAC to lowest level. ( see a. above for how to open UAC)

Error: Runtime Error 70 : Permission Denied

This is due to an incomplete installation.

Solution

Right click on the Proview Prochart Icon

Click on "Run as Administrator"

Right click on the Proview Prochart Icon

Click "Troubleshoot compatibility"

Select "Troubleshoot program"

Select "The program worked in earlier versions of windows.."

select "The Program requires additional permissions"

Click Next

select "Windows XP (service Pack 2)

Click Next

Click "Start the Program"